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Are you interested in the energy transition and want to make a direct impact on emission-free mobility? As a Remote Support Engineer DC Chargers, you support the global service team with technical advice and troubleshooting for DC fast charging stations (20kW–500kW). You analyze data from cloud-connected service systems, advise on electrical and mechanical issues, and help develop new features. Your responsibilities include remote diagnostics, SLA-driven case management for key accounts, and supporting software rollouts. You will also contribute to the knowledge base by writing instructions and manuals, and act as an expert for local and regional service teams. This role is primarily remote, with a focus on evening and weekend shifts, and is essential for maximizing charger uptime and customer satisfaction worldwide.
You will join an internationally active organization specializing in comprehensive solutions for electric vehicle charging. The portfolio includes AC wallboxes for residential use and DC fast charging stations with robust, stable connectivity deployed in over 80 countries worldwide. The company is engaged in the full lifecycle of EV charging infrastructure: R&D, manufacturing, installation, and maintenance, with a focus on accelerating emission-free mobility. The team provides 24/7 advanced technical support, remote diagnostics, and SLA-based case management for key accounts, including major fleets and public charging networks. Knowledge sharing, evidence-based problem-solving, and continuous improvement are central—supported by structured training, technical documentation, and close collaboration with both global and regional service partners. The installed base includes thousands of chargers, including ABB and other leading brands, ensuring exposure to a wide range of technologies and real-world cases.
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